Privacy Policy

Amara Savannah Ltd ("we", "us") is a tour operator based in Nairobi, Kenya. This policy explains what personal information we collect through www.amarasavannah.com, why we collect it, and the choices you have. We handle personal data in line with Kenya's Data Protection Act, 2019.

What we collect

• Account details: your name, email address and password when you join Amara Circle, or your name and email from Google if you choose "Continue with Google".
• Booking and enquiry details: travel dates, number of travellers, destinations, phone number and any notes you send us.
• Payment details: when you pay by M-Pesa, the phone number and transaction reference. We do not see or store your M-Pesa PIN or card numbers.
• Chat messages you send to our AI safari planner.
• Basic usage data, such as pages visited, collected through cookies and our advertising tag (Google Ads).

How we use it

• To plan, confirm and deliver your trip, and to send booking confirmations and invoices.
• To run your Amara Circle account, including member pricing and credits.
• To answer your questions, including through the AI safari planner.
• To send occasional travel emails. Every email has an unsubscribe link.
• To understand how the site is used and to measure our advertising.

Who we share it with

We do not sell your personal information. We share it only with service providers that help us run the site and your trip, and only as much as they need:

• Supabase (database, accounts and file storage, hosted in the EU).
• Cloudflare (website hosting and security).
• Resend (sending our emails).
• Google (sign-in with Google, and advertising measurement).
• AI providers that power the safari planner, such as Google Gemini and Groq. Please don't share sensitive details in the chat.
• Safaricom (M-Pesa payments).
• Lodges, camps, airlines and guides, when needed to deliver your booking.

Some of these providers process data outside Kenya, under appropriate safeguards.

How long we keep it

We keep booking and invoice records for as long as tax and accounting law requires. Account details are kept until you ask us to delete your account.

Your rights

You can ask to see, correct or delete the personal information we hold about you, or object to how we use it. Email us at info@amarasavannah.com and we will respond within 30 days. You can also complain to Kenya's Office of the Data Protection Commissioner.

Contact

Amara Savannah Ltd, Nairobi, Kenya · info@amarasavannah.com · +254 729 224 992